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Warranty & Returns

WARRANTY


1 YEAR DEVICE LIMITED WARRANTY
RiZe Vapor offers a limited 1 YEAR warranty from the date of purchase against defects in workmanship and materials. This warranty ONLY covers battery chargers, and AC adapters. Replacement parts will be shipped to customer upon receipt of the defective part within 1 YEAR of the original purchase date. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by RiZe Vapor, is damaged through improper use, normal wear and tear, acts of GOD, negligence or abuse. The warranty does not cover buyers remorse. 

A completed RMA form must be sent back with the defective item/s. Please email us at info@rizevapor.com for authorization and instructions BEFORE sending back any defective parts. Failure to do so may result in a denial of return/exchange. After a customer service rep has initiated and authorized the return, customer may choose to send the replacement part back immediately with a completed RMA form in a secured bubble envelope.  After the defective item/s and completed RMA form are received they will be inspected and the customer will be notified. We are not responsible for damage or loss incurred as a result of postal handling. 

We reserve the right to refuse any exchange request that does not meet these requirements. This Limited Warranty gives the original purchaser specific limited rights, in addition to those rights under applicable local law.

30 DAY DEVICE LIMITED WARRANTY
RiZe Vapor offers a limited 30 DAY warranty from the date of purchase against defects in workmanship and materials. This covers any items that are not covered by the 1 YEAR WARRANTY. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by RiZe Vapor, is damaged through improper use, normal wear and tear, acts of GOD, negligence or abuse. There will be no refunds given due to the fact that these are consumable items that cannot be repackaged or resold. The warranty does not cover buyers remorse. Due to the nature of the products, atomizing devices, cartridges and eLiquid are not covered by the warranty. 

A completed RMA form must be sent back with the defective item(s). Please email us at info@rizevapor.com for authorization and instructions BEFORE sending back any defective parts. Failure to do so may result in a denial of return/exchange. After a customer service rep has initiated and authorized the return, customer may choose to send the replacement part back immediately with the completed RMA form in a secured bubble envelope. There will be no refunds of postage if the customer chooses to send back the item/s in their own envelope. After the defective item/s and completed RMA form are received they will be inspected and the customer will be notified. We are not responsible for damage or loss incurred as a result of postal handling. 

We reserve the right to refuse any exchange request that does not meet these requirements. This Limited Warranty gives the original purchaser specific limited rights, in addition to those rights under applicable local law.

RETURNS & REPLACEMENTS


Due to the nature of the product, RiZe Vapor does not offer refunds or returns. We DO however strive for customer satisfaction and will work to make sure every customer is taken care of!

If you need a replacement part due to a defect that is covered by our warranty, please contact customer service FIRST for instructions and authorization. You will need to complete a RMA form  please contact us:

Email: info@rizevapor.com